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  3. Domain Transfer Troubleshooting

Domain Transfer Troubleshooting

This article provides you with some useful information on what to check if your domain transfer fails



There are multiple reasons why a domain transfer may fail. This article explains several reasons why your transfer may be unsuccessful and what you can do to fix it.

Domain is Already in Our System

Our system prevents you from initiating a registration transfer for domains assigned to another account hosted with us. You’ll need to move the domain from one profile to another without initiating a transfer request. Please reach out to our Support Team or email us at [email protected] for further assistance.


Haven’t Received the EPP Code

The EPP code, also called the authorization or auth code, is a password given to the gaining registrar to authorize the transfer of your domain.  If you haven’t received the EPP code in your email inbox, it was most likely filtered by your email provider. Check your spam filters, junk mail folder, and trash to see if it’s there. Alternatively contact you current registrar to assist  with providing you with the EPP or accepting the transfer on your behalf.


Invalid EPP Authorization Code

The EPP code is case and character sensitive. If you see an error stating, “The EPP authorization code was invalid,” copy and paste the code again, making sure to remove any additional spaces added before or after the code. If that doesn’t work, it’s possible the code has expired. Contact your current domain registrar to confirm you’re using the correct code and request a new one if necessary.


Invalid Contact Information

The EPP code email is nearly always sent to the domain’s administrative contact, which may not be the same as the registrant (owner), so it’s possible you’re checking the wrong email address. Updating the registrant contact information may trigger a Change of Registrant request, which requires additional verification before the changes can be submitted to the registry.


Domain is Locked

Among other reasons, domains are locked by default to prevent unauthorized domain transfers. If you haven’t already, go to the Lock tab to unlock the domain.

If you’re unable to unlock your domain, the registrar may have locked it for one of the following reasons:

  • The domain name was registered or transferred within the last 60 days.
  • The domain is under investigation as the result of a dispute or other legal issue.

Some domain providers, such as GoDaddy, may even choose to lock your domain for 60 days whenever you make a change to your domain, or if your domain is within ten days of the expiration date.



Expiring in Less than Seven Days

Domain transfers fail whenever there’s a status change, such as when the registration expires. So you can initiate a domain transfer if it’s close to expiring or has already expired, but it’ll fail if the domain expires during the process.


TIP:  Should you have any queries regarding the information provided here please contact our Domains department by clicking here. Alternatively please see more articles on Domains here. 

Updated on January 23, 2023

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