Email Security: I received an email asking for my password

This article provides you with information regarding email security and what to look out for.

Be aware of phishing emails


Lately we have seen a number of very creative phishing emails, pretending to be sent from mail administrators warning you that your email account will expire if you do not confirm your details. 

Senders of these phishing emails have gotten access to recipients email addresses by looking domains up in the domain whois-tools, where information about domain owners are public.


1-grid will never ask for your password!

1-grid will never unsolicited send you an email, where we ask you to type in your username and password to your email account hosted with us.



What should I do with phishing emails?

If you receive an email asking you to enter your username and password, you should always contact us to verify the email or simply delete the mail. 

What is a phishing email?

  • A phishing email is a fraud email that looks as though a legitimate service provider sent it. It includes a logo, address and other standard elements.
  •  The phishing email often asks you to click on a link, which might  look like e.g mail.cpanel.net. However, instead it links to the phishing website.
  • If you enter your username, password or other personal information on a phishing site, your information might be used by hackers, who set up the phishing site.
  • Furthermore they will have access to your Control panel, FTP and email account with 1-grid.com.



IMPORTANT: 1-grid will never unsolicited send you an email, where we ask you to type in your username and password.

 


TIP: Please see How to Enable Spam Protection in cPanel should you require more information.


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